Cancellation and Refund Terms

1. Scope

These terms apply to digital subscriptions, engineering services, stocked products, and custom-manufactured products prepared according to the buyer’s technical request and purchased through Arenmex.

2. Digital Services

Digital content, digital information, and online subscription services are provided electronically. After service access is opened, the subscription is activated, or access to digital content is provided with the user’s explicit approval, the right of withdrawal cannot be used within the exceptions under applicable legislation.

3. Custom-Manufactured Products

For products prepared according to the buyer’s dimensions, material, quantity, technical drawing, or special needs, the right of withdrawal cannot be used within the exceptions under applicable legislation as long as the product is not defective and is manufactured in accordance with the order; refund requests based on a change of preference are not accepted. If the Company accepts a refund request within this scope, the return shipping/cargo cost belongs to the buyer as long as the product is not defective. Cancellation requests after production has started are evaluated by considering incurred raw material, labor, planning, cargo, and similar costs.

4. Stocked Physical Products

For stocked products, preparation and handover-to-cargo time may be specified separately on the product page, quote/approval screen, or order email. For stocked physical products within the scope of withdrawal rights, the buyer may submit a withdrawal notice within 14 days from receiving the product. The buyer must send the product back within 10 days from the withdrawal notice. The product to be returned must be unused, undamaged, and, if possible, sent with its original packaging.

5. Shipping and Return Carrier

Physical product shipments are made from Turkey. Tracking information for shipped orders may be shared through the order screen, email, or tracking link provided on the website. Products to be returned must be sent through the contracted carrier notified in order approval or preliminary information. If the Company accepts a refund request based on the buyer’s change of preference even though the product is not defective and was delivered in accordance with the order, the return shipping/cargo cost belongs to the buyer to the extent permitted by legislation. If a carrier other than the notified carrier is selected, additional costs and transport risk belong to the buyer.

6. Technical Error and Defective Product Cases

For technical problems caused by the Company that completely prevent service delivery, additional service time, partial fee refund, or full fee refund may be applied depending on the nature of the event. For defective, incomplete, or incorrectly delivered physical products, the buyer’s statutory optional rights are reserved.

7. Refund

If refund conditions are met, the refund is made through the payment method used by the buyer during purchase, considering statutory periods, the condition of the returned product, and the payment method used.

8. Contact